Privacy Policy

Introduction

Vallift Innovations (“Vallift”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us for consulting, or use products and software systems we operate.

This policy does not cover third-party websites or services that may be linked from our site.

Information we collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information we receive from trusted sources when you engage with us.

• Contact & inquiry details: name, company name, email, phone number, and message content when you contact us.
• Project & consulting details: requirements, scope notes, documents you share, meeting notes, and technical discussions.
• Account information (if applicable): user identifiers and roles for products/systems we host.
• Usage & device data: IP address, browser type, device information, pages visited, and approximate location derived from IP.
• Diagnostics: logs, crash reports, and performance metrics to keep systems reliable and secure.

We do not intentionally collect sensitive personal information unless it is necessary for service delivery and provided by you.

How we use information

• To respond to inquiries and provide requested information.
• To deliver software consulting, development, and support services.
• To operate and maintain Vallift products and client-deployed systems (where applicable).
• To improve performance, reliability, and user experience.
• To prevent fraud, abuse, and security incidents.
• To comply with legal obligations and enforce agreements.

We use the minimum amount of data required to provide and improve our services.

Sharing & disclosure

We do not sell personal data. We may share information only in the following cases:

• Service providers: with trusted vendors who help us run our services (hosting, analytics, email delivery), under confidentiality and security obligations.
• Legal requirements: if required to comply with law, regulation, or valid legal process.
• Business protection: to protect rights, safety, and prevent fraud or abuse.
• With your direction: when you request or authorize sharing (e.g., adding team members, integrations).

Data security

We use reasonable technical and organizational safeguards to protect information, including access controls, encryption in transit where applicable, monitoring, and secure development practices. However, no system can guarantee absolute security.

Retention

We retain information only as long as needed to provide services, meet contractual obligations, resolve disputes, and comply with legal requirements. Retention periods may vary depending on the nature of the data and service engagement.

Your rights

Depending on your location and applicable laws, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain information, where applicable.
• Object to or restrict certain processing activities.
• Opt out of marketing communications.

To request any of these, contact us using the details in the Contact section.

Cookies

We may use cookies and similar technologies to improve website functionality, understand usage, and enhance performance. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Third-party services

Our services may use third-party tools for analytics, hosting, forms, or scheduling (e.g., meeting links). These providers process data under their own privacy policies. We encourage you to review their policies when using those services.

Policy changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. If changes are significant, we may provide additional notice where appropriate.

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